Privacy Policy

Introduction

Parallect is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our services, visit our website, or communicate with us.

We comply with the Personal Data Protection Act B.E. 2562 (2019) of Thailand (PDPA) and relevant international data protection standards. By using our services, you consent to the data practices described in this policy.

For questions about this Privacy Policy or our data practices, please contact us at [email protected].

Data Controller Information

Business Name: Parallect

Address: 55/8 Rama IX Road, Huai Khwang, Bangkok 10310, Thailand

Email: [email protected]

Phone: +66 2 641 7593

Personal Data We Collect

We collect personal data in the following ways and for the following purposes:

Information You Provide Directly

When you contact us through our website, register for workshops, engage our consulting services, or communicate with us, you may provide: name, email address, phone number, organization name and role, areas of interest regarding AI implementation, and any other information you choose to share in your messages or forms.

Information Collected Automatically

When you visit our website, we may automatically collect: IP address, browser type and version, operating system, pages visited and time spent on pages, referring website, and device information. This data is collected through cookies and similar technologies as described in our Cookie Policy.

Information from Service Delivery

During workshops, consulting engagements, or custom development projects, we may collect: professional background and technical expertise levels, organizational workflow information relevant to project scope, feedback and evaluation responses, and documentation of implemented solutions (with your permission).

Legal Basis for Processing

We process your personal data under the following legal bases as defined by Thai PDPA:

Consent: When you provide explicit consent for specific processing activities, such as subscribing to communications or participating in workshops.

Contract Performance: Processing necessary to fulfill our contractual obligations when you engage our services.

Legitimate Interests: Processing necessary for our legitimate business interests, such as improving services, security, and fraud prevention, provided these interests do not override your fundamental rights.

Legal Obligation: Processing required to comply with applicable laws and regulations.

How We Use Your Personal Data

We use your personal data for the following purposes:

• To respond to your inquiries and provide requested information about our services

• To deliver workshops, consulting services, and custom development projects

• To communicate important updates about projects or services you've engaged

• To send information about our services if you've opted in to receive such communications

• To improve our website and services based on usage patterns and feedback

• To maintain security and prevent fraud

• To comply with legal obligations and regulatory requirements

Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following limited circumstances:

Service Providers

We may engage trusted third-party service providers to support our operations, such as: website hosting and infrastructure providers, email service providers, analytics services (with anonymized data where possible), and payment processors for service fees. These providers are contractually obligated to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose personal data if required by law, court order, or regulatory authority, or if necessary to protect our legal rights, prevent fraud, or ensure safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections.

Data Retention

We retain personal data only as long as necessary for the purposes described in this policy or as required by law:

Contact Inquiries: Retained for 2 years from last contact unless deletion is requested

Client Project Data: Retained for the duration of the engagement plus 3 years for documentation and support purposes

Financial Records: Retained for 7 years as required by Thai accounting regulations

When retention periods expire, we securely delete or anonymize personal data unless longer retention is required by law.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• Encrypted data transmission using SSL/TLS protocols

• Secure server infrastructure with regular security updates

• Access controls limiting data access to authorized personnel only

• Regular security assessments and monitoring

• Secure disposal procedures for data no longer needed

• Confidentiality agreements with all team members and service providers

While we strive to protect your personal data, no method of transmission or storage is completely secure. We encourage you to use strong passwords and protect your account credentials.

Your Rights Under Thai PDPA

As a data subject under Thai PDPA, you have the following rights regarding your personal data:

Right to Access: Request confirmation of whether we process your personal data and obtain a copy of such data.

Right to Rectification: Request correction of inaccurate or incomplete personal data.

Right to Erasure: Request deletion of your personal data when it's no longer necessary for the purposes collected, you withdraw consent, or there's no legal basis for processing.

Right to Restriction: Request restriction of processing under certain circumstances, such as when accuracy is contested.

Right to Data Portability: Receive your personal data in a structured, commonly used format and transmit it to another controller where technically feasible.

Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent: Withdraw previously given consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days as required by Thai PDPA.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user experience and analyze website usage. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy at Cookie Policy page.

You can control cookie preferences through your browser settings or our cookie management tool available on the website.

International Data Transfers

We primarily operate within Thailand and store data on servers located in Thailand or other Southeast Asian jurisdictions. If we transfer personal data outside Thailand, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by relevant data protection authorities

• Transfers to countries with adequate data protection levels as recognized by Thai authorities

• Your explicit consent for the specific transfer

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected], and we will promptly delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy

• Notify you via email if you have an active service relationship with us

• Post a notice on our website for a reasonable period

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Complaints and Supervisory Authority

If you have concerns about how we handle your personal data, please contact us first at [email protected]. We will investigate and respond to your complaint promptly.

You also have the right to lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand if you believe we have violated your data protection rights. Contact information for the PDPC can be found at www.pdpc.or.th.

Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Phone: +66 2 641 7593

Address: 55/8 Rama IX Road, Huai Khwang, Bangkok 10310, Thailand

We aim to respond to all privacy-related inquiries within 30 days.